Why the study?
Does the implementation of a voice mail system improve the management of telephone communication burden in skilled nursing facilities?
Population
Average of 207 covered long-term care patients in 13 skilled nursing facilities, along with medical care…
Comparison
Implementation of a voice mail system to manage… vs Standard telephone communication.
Design
Cohort
Follow-up
1 year
Authors
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May ease call burden in skilled nursing facilities; hypothesis-generating and requires prospective validation before adoption.
Does the implementation of a voice mail system improve the management of telephone communication burden in skilled nursing facilities?
Implementing a voice mail system in skilled nursing facilities can effectively manage the high burden of routine telephone communications, reducing the need for unnecessary return calls.
Fowkes et al. (1997) studied this question.
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