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Identifies concepts adopted in interviewing clients during counselling. Explains their use in counselling and discusses their application to interviewing enquiries by reference librarians or information specialists. The concepts considered are: empathy, respect, concreteness, genuineness, immediacy, positive regard, understanding, unconditional regard, congruence and confrontation. Stresses the importance of establishing the correct relationship throughout the reference interview.
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Michael Afolabi (1992) studied this question.
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