Acknowledgments xiii CHAPTER ONE: An Organizational View of 9/11 1 CHAPTER TWO: Canaries in the Coal Mine: The Case for Failed Adaptation 15 CHAPTER THREE: Crossing an Academic No-Man's Land: Explaining Failed Adaptation 43 CHAPTER FOUR: Fighting Osama One Bureaucrat at a Time: Adaptation Failure in the CIA 61 CHAPTER FIVE: Signals Found and Lost: The CIA and 9/11 101 CHAPTER SIX: Real Men Don't Type: Adaptation Failure in the FBI 120 CHAPTER SEVEN: Evidence Teams at the Ready: The FBI and 9/11 156 CHAPTER EIGHT: The More Things Change ... 169 APPENDIX: Intelligence Reform Catalog Methodology 199 Notes 203 References 273 Index 309
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Amy Zegart (2007) studied this question.