Tools to incorporate some psychological and organizational issues during the development of computer-based systems

The organization, findings and outcomes of a joint industrial/academic project are described. The principal goal of the project was to develop and test some tools through which people involved in system development can incorporate explicit consideration of certain key psychological and organizational issues. Five tools developed for this purpose are outlined. These are concerned with the design of work organization, job design, the allocation of tasks between humans and computers, usability and task analysis. The use of the tools is described in a 'live' system development project in a large company. The authors briefly review the extent to which these tools meet a set of pre-specified requirements, compare their approach with those of Mumford (1986) and Lim et al. (1992), and make explicit what claims they are making of these tools.