A systematic review of Burnout studies from the Hospitality literature

The pandemic has brought about several operational changes in the hospitality industry. While the employees strive to sustain through these unprecedented times, their well-being has become a significant area of concern as pandemic has intensified the issue of burnout at workplaces. This paper aims to review the burnout studies from the existing hospitality literature. For this purpose, systematic analysis of 100 research articles has been undertaken. The literature is sourced from three databases, namely, SCOPUS, SCIENCE DIRECT and EBSCO HOST – Hospitality and Tourism Complete. The findings of the review show that the antecedents and outcomes of burnout have been extensively researched in the hospitality literature. However, the burnout syndrome continues to be persistent among the employees. The findings of the review establish various research gaps evident in the literature. The areas of potential research, especially with reference to post covid world are highlighted in this review.