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Outsourcing has become an important strategic tool in today’s competitive business environment. This paper describes the steps within four stages of outsourcing process: planning, developing, implementing and evaluation. The role of outsourcing being not only a cost‐saving method but also part of the overall management strategy to focus on core competitiveness is emphasized in the discussion. Additionally, the detailed steps and considerations that are required for successful implementation of an outsourcing effort are also addressed.
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Zhu et al. (2001) studied this question.
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