BPR and Change Management: A Case Study of a Large Spanish Electricity Company

The aim of this study is to explain the key factors affecting the success of BPR in a large European electricity company. First a review of the "business process re-engineering" (BPR) concept and its relationship with organisational change and change management is carried out. This is followed by the analysis of the idea of BPR adopted by the company, an explanation of the main guidelines of the implementation carried out, and an interpretation of the results that were obtained. The balance, both in economic and change management terms, was highly positive, although organisational and cultural change, in a strong sense of the term, remains a matter still to be resolved by the company.