Supporting undergraduate success in professional programs: A user-centered assessment of library services

Professional education programs present unique challenges for academic libraries, requiring services that balance intensive disciplinary demands with the broader needs of undergraduate learning. This study examines the effectiveness of library services in supporting undergraduate students at an international medical university through a comprehensive user satisfaction assessment. Using cross-sectional survey methodology, we collected data from 343 users (93% of whom were undergraduates), thereby achieving a robust representation of the primary user population. Results reveal that undergraduate students prioritize library spaces as essential learning infrastructure (56.3%), with moderate to strong service satisfaction (M = 3.54–3.92). However, collection relevance assessments reveal critical development opportunities: only 17% rate resources as moderately or highly relevant, while 56% perceive them as slightly relevant, and 36% report no relevance at all. Comparative analysis with international benchmarks contextualizes the findings within established patterns, while identifying institution-specific opportunities for enhancement. This research contributes methodological frameworks for replicable assessment and provides evidence-based recommendations for enhancing library services in professional undergraduate programs. Findings emphasize the strategic importance of environmental quality, targeted collection development through curriculum mapping, and intentional service promotion for specialized support. The study offers transferable insights applicable across similar professional education contexts.