Analysis of Business Organisational Change in Regional Business Enterprises: Case Study on Regional Company Services and Tourism in West Java Indonesia

The change in business organisation and organisational change are fundamental changes in a business activity to overcome its external environmental challenges. This study aims to analyse business organisational changes through case studies on the Regional Company Service and Tourism in West Java to establish the unfolding processes observed during an organisational change. This study employs a research method that aims to generate findings towards understanding. Based on the characteristics of the research objectives, the appropriate form of qualitative research is a case study. Data were collected through interviews and literature studies. Successful business organisational changes are closely tied to six factors, namely, leadership roles, communication strategies, stakeholder management, motivation, development of change interventions and management of the transition of stakeholders’ personal attitudes. The six factors are closely related, and they sustain one another. The research findings indicate the slow process change a business organisation has created primarily because of the less optimal process in which it manages people’s issues, and secondly because the established process of change is not associated with the six success factors of business organisational change enumerated above. The analysis indicates that the six factors mutually related to one another are processed by an iterative flow. The interrelationship among these iterative factors is not expressed in the Hayes generic model. The concept of interrelationship among factors serves as a model of change in a company owned by the Regional Government.