Qualitative and quantitative aspects of maintenance performance measurement: a data fusion approach

The measurement of maintenance performance is often faced with a lack in knowledge about the real function of the maintenance department within organisations, and consequently appropriate targets from the global mission and vision are absence. Measurement metrics are not adapted to real needs, which have a strong human factor; nor is there a roadmap of the amount of data to be collected, their processing or how they are used in decision making. This article proposes a model where qualitative and quantitative methods are combined to complement the advantages of both.