Factors affecting ICT diffusion

Purpose To address the critical issue of how best to adopt and diffuse information and communication technology (ICT) into organisations. Design/methodology/approach During April and May 2002, a survey of ICT diffusion of ICT users from three construction organisations was conducted. Findings Results from an earlier phase of this study indicated that 11 factors influence ICT diffusion. The aim of this paper is to report on phase 2 study results within three construction organisations based on the 11 factors found to influence ICT diffusion. Semi‐structured interviews were undertaken with five to six ICT users and an implementer for each of the case study companies. Originality/value Three factors were found to have a weak influence on ICT diffusion, while eight have a strong influence. These influencing factors may be grouped into four interrelated categories: management, individual, technology, and work environment. Their inter‐relationship should be coherently and comprehensively addressed.