The measurement of performance of a voluntary organization challenges man‐agement theorists and practitioners. What are the effectiveness and efficiency criteria to evaluate performance of these organizations? To overcome the limi‐tations of current methods of performance measurement, we propose a new performance measurement technique in a taxonomic perspective that associ‐ates qualitative and quantitative indicators thanks to a contractual approach. This approach establishes a typology of 6 performance profiles of 40 NSO. Statistical correlations between performance dimensions are also analyzed. Statistical analysis shows that dimensions of performance are significantly correlated. Economic and financial performance is correlated more with pro‐motional performance than with the number of members.
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Bayle et al. (2002) studied this question.
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