Small and medium-sized enterprises (SMEs) are adopting Internet Business Solutions (IBS) internationally to improve their performance. What is the net impact of these solutions for SMEs? This paper presents the results of survey research involving 1,666 organizations in Europe and North America. The research found that IBS adoption mattered resulting in tangible financial benefits for SMEs in all the nations studied. However, these benefits were not evenly distributed across regions, industries, technologies, or size categories. The results suggest that SME managers should adopt a staged approach to IBS adoption in order to maximize performance gains.
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Johnston et al. (2007) studied this question.
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