This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.
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Baabdullah et al. (2019) studied this question.
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