Websites quality is strategically important for organisations and for the satisfaction of their clients. In this paper we propose an innovative high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.
No takes yet. Share an insight, caveat, or question.
Ãlvaro Rocha (2012) studied this question.
Synapse has enriched one closely related paper. Consider it for comparative context: