Control of the digitalization strategy of HEIs using the key success factors method

The digitalization of higher education institutions is one of the most important modern activities undertaken by these institutions. It enables the improvement of teaching and non-teaching activities, as well as increasing the competitiveness of the institution in national and international environments. During the digitalization process, modern technologies and innovations are used to modernize the traditional education system. A limitation of the digitalization process is that the achieved effects are not easily visible to measure, which complicates the process of control. For this reason, strategic control methods are applied, which enable reliable control of the success of the digitalization strategy in higher education institutions during and after implementation. In this process of defining control indicators, the key success factors method is particularly useful. The aim of this paper is to present the methodological procedure for the application of the key success factors method. The goal is also to present a concrete example that illustrates the process of defining strategic goals for the digitalization of higher education institutions, defining key success factors, and then selecting and formulating key performance indicators according to key success factors.