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December 1, 1996International Journal of Service Industry Management

Managing perceptions of waiting times in service queues

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Authors

PJPeter JonesEPEmma Peppiatt

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Cite This Study

Jones et al. (1996) studied this question.

synapsesocial.com/papers/6a76467fdd478a52beb1bd52https://doi.org/10.1108/09564239610149957
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Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Framework for Relating Waiting Time and CustomerSatisfaction in a Service Operation1990 · 222 citations
  2. 2The Management of Service Operations.1974 · 39 citations
  3. 3An analysis of customer satisfaction with waiting times in a two‐stage service process1990 · 115 citations
  4. 4A Conceptual Model of Service Quality and Its Implications for Future Research1985 · 10,167 citations