Debate: Reconfiguring the user-centric perspective of the Public Service Logic

Higor Leite; Stephen Osborne

doi:10.1080/09540962.2026.2712620

August 6, 2026Public Money & Management

Debate: Reconfiguring the user-centric perspective of the Public Service Logic

View at Publisher

Ask AI

Bookmark

Share

Key Points

To explore how the user-centric approach in Public Service Logic can be reconfigured for improved value creation.
Critical analysis of existing formulations of Public Service Logic.
Discussion of implications for public service organizations and user involvement.
Identified need for evolving the concept of user from a passive to an active role in value creation.
Highlighting the implications of reconfiguring user roles for service delivery in public sectors.

Implication

Debate redefines user role in value creation for public service organizations, implying enhanced service delivery.

Abstract

Public Service Logic (PSL) has, in its earliest formulations, rested on a premise of the user as the ultimate arbiter of value, in which public service organizations (PSOs) do not create value them...

Discussion

No takes yet. Share an insight, caveat, or question.

Cite This Study

Leite et al. (2026) studied this question.

synapsesocial.com/papers/6a76da9bf12abadc79814fda https://doi.org/10.1080/09540962.2026.2712620

View at Publisher

Ask AI

Bookmark

Share

Debate: Reconfiguring the user-centric perspective of the Public Service Logic

Key Points

Implication

Abstract

Discussion

Cite This Study

Debate: Reconfiguring the user-centric perspective of the Public Service Logic

Key Points

Implication

Abstract

Discussion

Cite This Study

Keep reading

More related papers

More from Public Money & Management

Keep reading

More related papers

More from Public Money & Management