User perceptions of library effectiveness in Malaysian agricultural libraries

This study investigated those factors that contribute positively in shaping users’ perceptions of library effectiveness. A questionnaire‐based survey of five major agricultural libraries in Malaysia was conducted. It was found that the adequacy of collections, services and facilities were closely linked to the perceptions of library effectiveness. Certain other factors contributing positively to the perception of library effectiveness were the adequacy and effectiveness of library promotion, involvement of users in the selection of library materials, convenient library location, participation in user education programmes, availability of assistance for using library resources and facilities, and subject background of library professionals. The paper suggests that for any reliable library effectiveness study, all factors associated with user satisfaction should be investigated together.