Key result
A virtual discharge protocol delivering remote education to orthopedic patients significantly improved patient satisfaction communication scores and maintained a low 7-day readmission rate.
Why the study?
Competing care priorities presented a challenge to nurse leaders, prompting a solution to optimize resources using virtual care.
Does a virtual discharge protocol improve patient satisfaction and readmission rates in orthopedic unit patients?
Does a virtual discharge protocol improve patient satisfaction and readmission rates in orthopedic unit patients?
A virtual discharge protocol using telehealth technology can effectively deliver discharge education, improving patient satisfaction while maintaining low readmission rates.
Answers are grounded in this paper and cite their sources.
Virtual discharge protocol yields high patient and nurse satisfaction; leaves open effects on readmissions or workload in controlled trials.
BACKGROUND: Opportunities for care improvement exist within virtual care, which continues to emerge as an increasingly viable heath care option. PROBLEM: Competing care priorities presented a challenge to nurse leaders, resulting in a modern solution to optimize resources using virtual care. METHODS: A new model of care delivery, the virtual discharge (VDC) protocol, was established as a partnership between bedside nurses and a virtual nurse team. INTERVENTIONS: Using existing telehealth technology, virtual nurses delivered remote discharge education to patients on a 30-bed orthopedic unit. RESULTS: During the pilot, 269 VDC sessions totaled more than 101 hours of discharge education. Patient satisfaction communication scores improved significantly, and patients maintained a low 7-day readmission rate. CONCLUSION: This care model using emerging technology to deliver effective discharge education was highly satisfactory for patients and bedside nurses. Nurse leaders should seek opportunities to maximize the benefits of virtual technology in health care.
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Perpetua et al. (2023) studied Orthopedic conditions (n=269). Virtual discharge (VDC) protocol was evaluated on Patient satisfaction communication scores and 7-day readmission rate. A virtual discharge protocol delivering remote education to orthopedic patients significantly improved patient satisfaction communication scores and maintained a low 7-day readmission rate.
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