Water service delivery challenges in a small South African municipality: Identifying and exploring key elements and relationships in a complex social-ecological system

South Africa is a developing country undergoing social and ecological transformation. Water service delivery (i) exemplifies the challenge of improvement and transformation towards a more socially and ecologically just situation, and (ii) can usefully be viewed as a complex social-ecological system (C-SES) in the search for ‘just transitions’. Household water security problems associated with water service delivery in South Africa are recognisably intractable, multi-scaled, comprising many actors and elements and having no single solution. There is a global and South African trend towards systemic approaches to addressing such complex water challenges. However, the steps required to take a systemic approach are seldom explicit. This paper presents the analytical process of defining boundaries, identifying elements and exploring relationships between elements as the foundational step in a study of the Makana Local Municipality water service delivery C-SES in the Eastern Cape Province of South Africa. The resulting narrative and heuristics provide a clear systemic basis from which to research the emergence, practice and social learning process of a civil society organisation (Water for Dignity) seeking to confront water service delivery issues in the Makana Local Municipality.