Implementing shared services in the UK central government: A five-year progress report using longitudinal bureaumetrics

This article uses bureaumetric methods and five years of data on the UK civil service to test several key claims about shared service implementation on a larger scale. It begins by examining organisational dualisms and the promises and challenges of shared services. It then describes the United Kingdom’s case, and develops the bureaumetric method for assessing reform progress. Finally, it presents the findings from the study and discusses implications for research and practice.