Towards Integrated Participation: Involving Seldom Heard Users of Social Care Services

Using information from interviews with forty-one service users and thirty-two staff from eight organizations, a practice model is developed to show how those typically excluded from user participation be included into everyday participation to develop services and policies. The practice model outlines the processes necessary to promote and institutionally embed participation. The uncertainties and tensions that arise from these activities are also discussed. The value of the findings presented in this paper is that they provide information about how service user participation may be achieved.