Implementation and evaluation of a resilience supports program for children and youth services employees

This paper describes the design, implementation, and first-year evaluation of a resilience-focused peer support, training, and critical incident debriefing program within a large state social services agency serving children, youth, and families. The program integrates evidence-based practices, training, outreach, and integrated wellness initiatives. During the first year, 1,338 employees received peer support, 818 participated in critical incident sessions, and 41 were referred to contracted behavioral health providers, primarily for exposure to client fatalities, child abuse, or assaults on staff. Findings highlight the importance of structured support systems to promote employee well-being, retention, and resilience in social service organizations.