Complexity theory is a new science that builds on chaos. Its implications for organizations are many – specifically in understanding change. Leaders need to keep their organizations in the complexity zone where learning takes place, rather than stability or chaos. The basic “rules” that govern all behaviours in an organization need to be identified. Complexity theory explains how competition happens and also suggests that top‐down culture change will not work.
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Ralph Lewis (1994) studied this question.
Synapse has enriched one closely related paper. Consider it for comparative context: