Service quality of Mobile Government (mGov) is an important concept; however, to date, there has been relatively little work conducted in this emerging area. Based on an empirical study conducted among 1404 users of mGov in Mumbai, India, this study conceptualizes and identifies four service-quality dimensions—connectivity, interactivity, understandability, and authenticity—as the formative constructs of mGov service quality, and 16 measuring items to evaluate those dimensions as the reflective indicators.
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Shareef et al. (2014) studied this question.
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