Applications of emerging technologies in logistics sector for achieving circular economy goals during COVID 19 pandemic: analysis of critical success factors

During COVID-19 pandemic, the logistics sector has witnessed supply chain disruptions all across the globe. Digitalisation and sustainable solutions have become the priority for the logistics companies to deal with this crisis situation. Managing logistic operations for sustainability has become a major challenge. Therefore, the main objective of the study is to identify the critical success factors (CSFs) for achieving circular economy goals through emerging technologies during this pandemic. The most important factors, which will impact sustainability goals through the use of technologies are extracted from the literature review and then finalised after discussion with supply chain professionals. The importance rating of critical success factors for achieving CE goals is found using Best-Worst Method (BWM). The novelty of this study lies in exploring applications of emerging technologies for achieving circular economy goals in logistics sectors during COVID 19 pandemic. These factors are further prioritised from strategy perspectives. The prioritisation of CSFs will help logistics companies in developing strategies for digitalisation and achieving sustainable goals during the uncertain business environment. It will also contribute to formulating effective policies for long-term business continuity through technological and sustainable achievement.