The Effect of Managers Communication Competency on the Increase of Employees Communication Anxiety Levels and a Literature Review

In today's world, the importance of institutions being successful and strong increases day by day. Because, unlike in the past, the business world is now associated with globalization and destructive competition. In other words, it is increasingly important for institutions to be able to produce goods and services in the greatest number at the lowest cost and at the highest quality. But for an institution to be successful in the production process, it is not enough to have strong capital and a qualified technological infrastructure. In addition, it must have a strong corporate communication environment. In other words, today, institutions must consist of employees who are success and result oriented, have high work motivation, high communication skills and strong team spirit. In this sense, communication has served as a mortar in institutions. Based on this, the communication anxiety of employees, which has become an important academic issue in recent years, forms the basis of this study. This study, handled theoretically, was prepared to emphasize the effect of managers' communication competence on the formation of communication concerns of employees in institutions. Communication competence is defined by Wiemann as "the ability of a person to make the right choice among available communication behaviors and skills in order to successfully achieve his or her individual goals in a communication situation." Communication anxiety is a concept that entered the literature with McCroske and is defined as "an individual's level of fear or anxiety related to actual or potential communication with another person or persons." In the study, 51 theses identified by searching the YÖK Thesis Scanning Site with the keywords ‘communication competence’ and ‘communication anxiety’ were analysed with the descriptive analysis technique and the framework of the main themes processed on the axis of the study was also revealed.