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This research examines performance measurement (PM) impact in U.S. cities. The results show that PM helps city administrations specify service goals, expectations, and strategies. PM also helps managers identify daily management problems and solutions. Some city legislators use PM, whereas many others do not. The public in most cities in the study does not show interest in PM. In addition, the majority of cities in this study do not use PM to make resource allocation decisions. This study also finds that strategic planning and benchmarking increase PM impact.
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Xiaohu Wang (2002) studied this question.
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