A supply chain flexibility framework for engineer-to-order systems

The purpose of this paper is to develop and investigate a four-step framework for achieving appropriate flexibilities to mitigate the uncertainties experienced in supply chains. The framework is developed through four literature streams and then investigated in the specific setting of the construction industry. The empirical research is based on a case study design, involving two construction supply chain networks including 12 suppliers. The investigation shows how the framework can be applied, demonstrating that it provides a practical route map for organisations to follow. The four steps include: classify the supply chain, identify and analyse uncertainties, optimise pipelines and develop strategic flexibility. Example outputs are presented for each framework step from the empirical investigation. The principal academic contribution is the structured approach provided by the framework, and in doing so, it consolidates and establishes relationships between fields and concepts.