Excellence at Rohm and Haas Kentucky: A Case Study of Work‐team Introduction in Manufacturing

Over the past few years we have witnessed a sharp decline in the domestic and international market share of U.S. manufacturing organizations. The decline in U.S. manufacturing has provided an avalanche of criticism and attention in the literature and popular press. Recently, however, several organizations have implemented new work‐force management policies to reverse the decline. We describe the case of Rohm and Haas Kentucky, Incorporated, a plant that has implemented work teams. The outcomes of these innovations include a decline in worker grievances and turnover, an improvement in the safety record of the plant, as well as an increase in productivity.