Quality assurance education and training in the U.K.

This paper deals with the part that education and training plays in the achievement of quality. The initial section examines the role of the Government sponsored Directory of Quality Training and Education in the U.K. and the aims of the National Quality Campaign. It assesses how successful the courses outlined in the Directory might be in providing sufficient stimulus for a change in attitude towards quality within industry particulraly with regard to satisfying the identified aims of the campaign. The conclusions that are drawn as a result indicate that there are several problems that need to be resolved before progress can be assured. The final section details what progress has already been made in the pursuit of improved quality and looks at various alternative methods of education and training that have been proposed to aid the process of change.