The stresses of volunteering in a hospice: a qualitative study

OBJECTIVES: This study examined the stresses associated with hospice volunteering, ways of coping and perception of available support. METHODS: Two focus groups were conducted comprising 17 volunteers. The data obtained were transcribed and analysed using thematic analysis. RESULTS: Reported stressors included losing patients and dealing with disfigurement. However, informants generally reported the work as satisfying and generally stress-free. Coping strategies ranged from keeping a distance from clients, religious faith, to the realization that death was a merciful end and was not necessarily painful. Informants generally perceived support to be adequate. CONCLUSIONS: The implications of these findings for training volunteers are discussed, especially the need to educate volunteers about the symptoms and signs of cancer.