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Kathryn M. Serbin, BSN, MS, CCM, is Chair of the Commission for Case Manager Certification (www.ccmcertification.org), the first and largest nationally accredited organization that certifies case managers. She is also Interim Associate Chief Nurse for Surgical Services of the James A. Lovell Federal Healthcare Facility. Address correspondence to Kathryn M. Serbin, BSN, MS, CCM, Commission for Case Manager Certification, 15000 Commerce Parkway, Suite C, Mt. Laurel, NJ 08054 ([email protected]). The author reports no conflicts of interest.
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