Why the study?
Does an automated preoperative triage and preparation service facilitate preoperative triage and patient preparation?
Does an automated preoperative triage and preparation service facilitate preoperative triage and patient preparation?
An automated preoperative triage and preparation service is feasible, achieves high patient engagement, and yields high patient satisfaction.
Supports feasibility of automated preoperative triage with high engagement; leaves open randomized trials on clinical outcomes.
A proof of concept study was conducted to implement an automated preoperative triage and preparation service with 2 components: (1) triage between preoperative visits and phone screens, and (2) delivery of preoperative instructions to patients. The study enrolled 2604 patients, of whom 75.7% completed the preoperative triage questionnaire and 47.6% were triaged to preoperative phone screens. For the preoperative preparation component, 90.8% of patients viewed surgery preparation instructions, and average patient satisfaction score was 9.3/10. An automated preoperative triage and preparation service can facilitate preoperative triage using patient self-reported information and guide patient preparation with instructions delivered at relevant times.
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Feng et al. (2021) studied this question.
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