The Information Center establishes a new user-I/s partnership which will benefit the entire organization. Users benefit because their short-term, often one-shot, I/S-related business needs can be addressed immediately. I/S benefits because it can satisfy the shortterm, one-shot user needs in a more efficient manner, thus being able to devote more of its resources to new project-oriented development necessary for the long-range success of the business. The total organization benefits because a scarce and valuable resource is used in a more effective and cost-efficient manner.
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L. W. Hammond (1982) studied this question.
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