Office productivity: a theoretical framework

Purpose The aim of this paper is to provide a validated theoretical framework for the measurement of office productivity. Design/methodology/approach The study's strength is that it is based on two sizable data sets. The data collected consists of data about the physical characteristics of the office environment and data pertaining to the behavioural environment. Findings One of the key contributions of this study was the development of the components of office productivity, which were: comfort, office layout, informal interaction points, environmental services, designated areas, interaction and distraction. The components were reduced to four in preparation for subsequent analysis. The four distinct components were comfort, office layout, interaction and distraction. Originality/value This study establishes that it is the behavioural environment that has the greatest impact on office productivity. It demonstrates that it is the dynamic elements of the office environment, interaction and distraction that are perceived as having the greatest positive and negative influences on self assessed productivity.