Job satisfaction determinants and assessment: the case of a Greek public agency under organisational change

In 2017, the Single Agency for Social Insurance (EFKA) emerged in Greece via integrating the pre-existing independent insurance funds, with little, if any, involvement of the employees. As it is known that organisational changes may compromise job satisfaction and consequently organisational performance, it is beneficial for organisations to make efforts to ensure the satisfaction of employees and the first step in this respect is understanding and assessing their job satisfaction. Within this context, it is the aim of the study presented herein to identify the satisfaction determinants of EFKA employees, assess their satisfaction levels and highlight job aspects calling for attention and/or improvement. To this end, a questionnaire survey was undertaken and data were analysed with statistical techniques and action diagrams. The results of the analyses indicated several job dimensions with contributions to overall satisfaction, with the most important and at the same time critical the 'work tasks and development' dimension.