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March 1, 2004Journal of Services Marketing

The impact of structure and process attributes on satisfaction and behavioral intentions

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Authors

DBDawn Bendall‐LyonUniversity of MontevalloTPThomas L. PowersUniversity of Alabama at Birmingham

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Bendall‐Lyon et al. (2004) studied this question.

synapsesocial.com/papers/6a7f585fdbe36b5656dc318chttps://doi.org/10.1108/08876040410528719
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