Academic library user survey: Faculty of Education Library in Osijek

AbstractThe paper presents some results of the user study, conducted in 1998, among the users of the Osijek Faculty of Education Library. The objective of the study was to determine the scope of library usage, the degree of users’ dis/satisfaction with library services, holdings and the staff. The results indicate that there are differences in library usage between two main user groups – students and teachers. They differ, among other things, in the objectives of library visits, the scope of library usage, the degree of satisfaction with the library and its services, the familiarisation and the level of usage of information technology. Differences in behaviour between these two groups indicate the necessity of a different approach by the library personnel, e.g. intensified work on students’ education. The analysis of the questionnaire leads to the following conclusions: 1. Two main user groups of the Faculty of Education Library differ in their requests and needs. 2. The degree of dis/satisfaction depends on the group the user belongs to. 3. Library users from the fields of arts and humanities, and natural sciences, use information technology to the same degree.