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August 16, 2026Human Resources for HealthOpen Access

Healthcare workers’ experiences and perceptions of delivering healthcare services to cross-border patients: a phenomenological study

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Authors

MMMary MuyengaTMTakaedza MunangatireSHShipandeni Hipangelwa

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Overview

Qualitative phenomenological study reveals heavy workload, communication barriers, and financial strain among healthcare workers treating cross-border patients, suggesting a need for regional policy.

Key Points

  • To explore and describe the experiences and perceptions of healthcare workers providing healthcare services to cross-border patients in a district of Namibia.
  • Qualitative interpretive phenomenological study conducted in a district of Namibia.
  • Purposive sampling was used to recruit N=10 healthcare workers from diverse professional backgrounds for face-to-face, semi-structured interviews.
  • Interview data were analyzed using Colaizzi's seven-step descriptive phenomenological method.
  • Analysis identified four primary themes: language differences and communication, workload impacts and provider perceptions, quality of delivered healthcare, and financial implications.
  • Healthcare workers held positive attitudes toward cross-border patients but experienced substantial operational challenges, including communication barriers, compromised continuity of care, resource limitations, and health system financial strain.

Cite This Study

Muyenga et al. (2026) studied this question.

synapsesocial.com/papers/6a8179eff2fb91fc834ad6cchttps://doi.org/10.1186/s12960-026-01092-w
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