Professional Development as a Tool for Forming Service Orientation of Civil Servants

Modern public administration is developing in the direction of its service orientation, which implies the readiness of civil servants to build communications with citizens based on recognition of “mutual interests.” Of particular importance in this regard is the participatory way of forming requirements for civil servants, when the expectations of citizens are studied and taken into account. The article presents the results of a sociological study aimed at identifying the expectations of citizens regarding the qualities of civil servants and their ranking. The data obtained will allow us to Supplement the existing models of civil servants ' competencies in the context of public administration trends, as well as to identify priorities in the organization of professional development of civil servants. The augmented competence model implies a shift in focus from formal training (courses, seminars) to non-formal (on-the-job training - “learning from each other”). Such forms of professional development as coaching, training in established networks, mutual training, etc. Are being updated, which allow integrating training into current activities. Within the framework of the “service” model, active forms, and methods of professional development of civil servants are in demand. Formal training methods are subordinated to the formation of skills for interaction with society.