Assessing the Efficiency and Patient Satisfaction of Telemedicine in Managing Chronic Health Conditions

Introduction: Telemedicine, also known as e-health, utilizes computer technology to deliver clinical healthcare remotely. Since its inception in the 1960s, telemedicine has evolved significantly, offering several advantages to both patients and healthcare providers, including remote care and monitoring. This study contributes to existing literature by exploring the effectiveness of telemedicine and patient satisfaction in managing health conditions in Canada, with a focus on service delivery, accessibility, efficiency, doctor-patient relationships, and network interconnectivity. The study aims to identify key challenges and barriers to telemedicine efficacy, including patient experience, technologic and accessibility issues, healthcare provider perspectives, and potential future improvements. Methods: The research population comprises Canadians, including family doctors, specialists, pharmacists, and patients. A questionnaire featuring closed-ended questions was used to collect primary data. Results: The study found that telehealth is widely accepted in Canada, with 73.1% of respondents reporting ease of use, and 48.1% disagreeing that telehealth is time-consuming. Additionally, the findings indicate high satisfaction levels regarding expertise and technical challenges on telehealth platforms, with 47.4% of participants stating that it provided easier access to instructions. The study underscores the necessity for a robust legal framework and increased patient education on privacy risks. Conclusion: The study concludes that telehealth can help reduce costs, decrease waiting times, and support regional reference centers. However, its broader societal impact remains uncertain. The COVID-19 pandemic improved telemedicine measures, yet effective use requires reliable smartphone or computer connectivity.