Where Are All the Clients? Barriers to Referral for Low Vision Rehabilitation

Background: As the prevalence of visual impairment rapidly increases, the services offered by the Canadian National Institute for the Blind (CNIB) will become even more important. As most clients are referred to the CNIB by their ophthalmologist or optometrist, maximising the efficiency of these referrals is the first step in the appropriate delivery of CNIB low vision rehabilitation services. This pilot study examined the barriers that prevent ideal referral practices by ophthalmologists in the Greater Toronto Area to the Toronto District CNIB. Methods: A survey questionnaire was completed by 29 Toronto-area ophthalmologists identified in a simple random sample. Results: Key barriers to referral included misconceptions regarding referral criterion and lack of information regarding CNIB services. Interpretation: Resulting recommendations included an educational campaign to teach Toronto-area ophthalmologists about CNIB services, as well as the necessary criteria for referring patients. There is no minimum level of visual functioning necessary before making a referral to the CNIB. Patients should be referred early in the disease process in order to optimise the delivery of visual rehabilitation and other services.