Hospitality employees are subject to emotional exhaustion (EE), yet relatively little is known about how organizational politics (OP) is related to EE and job satisfaction (JS). This study examines how hospitality employees’ experience of OP, EE, JS, and turnover intention (TI) are linked. Using structural equation modelling, results showed a complex link between the antecedents of TI. Each of the studied variables is impacted differently by OP, analysed for individual-level and group-level politics. Group-level politics was positively linked to EE, but it was found to be an insignificant predictor of JS. Individual-level politics was not significantly linked to EE but was significantly negatively linked to JS. Implications for future research and for management are included.
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Chan et al. (2020) studied this question.
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