A Study of Human Resources Recruitment, Selection, and Retention Issues in the Hospitality and Tourism Industry in Macau

Through this study the authors examine hiring managers’ attitudes regarding selection methods, vital skills sought in new employees, and why their employees quit. Completed questionnaires were collected from 135 employers. Applicants’ resumes and interviews are the most frequently used selection methods. Consistent with literature, human relation skills are the most important skills employers seek. A major reason for employee turnover is due to salary. The findings suggest the need for discussion on creative human resource approaches and a program to increase employee commitment. Implications for management are included.