The aim of this editorial is to present an overview, and to promote, further discussion about digital servitisation (DS) from a firm’s perspective. Here, we describe both the key features and the interplay between digitalisation and servitisation, which lead to the emergence of DS. We also propose a selection of the potentials and constraints of DS, their implications for practitioners, and forums for future research.
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Compagnucci et al. (2026) studied this question.
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