An integrated fuzzy approach for information technology planning in collaborative product development

Collaborative product development (CPD) processes are generally based on technological infrastructures. Various information technologies (IT) are proposed every day to facilitate collaboration, integration, co-design and co-development processes. In this highly uncertain environment, a systematic methodology is essential to plan the IT infrastructure needed to start and maintain a collaborative process. This study offers an integrated IT planning methodology combining fuzzy quality function deployment, fuzzy axiomatic design and fuzzy rule-based systems. The methodology is tested in a CPD case and the outcome presents an improvement path for IT for each of the collaborative parties.