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The various methods of dispute resolution can be intimidating to the untested and daunting to even those who have experienced them. Yet no matter the method selected, the parties own the process and the result. It is therefore incumbent upon the parties to not only understand the various methods of dispute resolution, but they must also be prepared to manage the selected process to conclusion. This article reviews the various methods of dispute resolution and provides tools that parties can use to manage the selected process to an end result. While not a guarantee of success, these tools sufficiently increase the likelihood of making the selected method of dispute resolution an efficient and cost-effective process.
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Martin et al. (2011) studied this question.
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