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August 19, 2026Learning Health SystemsOpen Access

Operationalizing Patient Experience Data as a System Feedback Asset in Learning Health Systems: Learnings From Model of Care Redesign at Trillium Health Partners

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Authors

UMUmair MajidABArija BirzeDJDanielle Jacobson

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Overview

Mixed-methods study demonstrates how patient experience data guide hospital model of care redesign, highlighting pathways to operationalize continuous learning in healthcare systems.

Key Points

  • To describe how patient experience data, interviews, and environmental observations are integrated to redesign an evidence-informed model of care within a learning health system.
  • Gathered patient experience survey data (N=390), conducted semi-structured interviews with patients and families (N=19), and completed naturalistic walk-throughs of hospital medicine units.
  • Analyzed findings through an iterative three-step process consisting of unit-level synthesis, cross-unit thematic comparison, and data integration.
  • Patients valued nursing compassion but reported inconsistent emotional support for fear and anxiety, especially during periods of staffing strain.
  • Extended delays for transportation, procedures, and basic care compromised patient dignity, while environmental crowding, noise, lighting, and poor wayfinding reduced privacy and comfort.

Cite This Study

Majid et al. (2026) studied this question.

synapsesocial.com/papers/6a85637603308d306e2d69f0https://doi.org/10.1002/lrh2.70113
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Also Consider

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